Cookie Policy
Introduction
Like almost every other online service our site www.sphun.com, as well as our business portal available through the site at Shpun, uses cookies and similar technologies to to distinguish you from other users of our site, allow you access to the secure areas of the site and provide you with an enhanced user experience, as well as allowing us to analyse and improve our site. We would not be able to provide you with all our features on our site without the use of cookies and related technology and, as such, your computer, mobile ‘phone, tablet or other enabled mobile device (which we refer to collectively in this policy as a “device”) will need to be set up to enable such technologies.
You have the right to decide whether you want to accept or reject the non-essential cookies that our site uses. You can do this by setting your preferences via the cookie banner that pops-up when you first visit our site. You can also set or amend your web browser controls to accept or reject cookies – for details see below – although the controls available through each browser are different so please check the help menu for the browsers that you use to see what’s possible.
Strictly necessary cookies cannot be rejected as they are required in order to provide our site and to enable our customers to use our business portal.
Information on managing cookies for some of the most popular browsers can be found at:
- Delete, allow and manage cookies in Chrome – Computer – Google Chrome Help
- Manage cookies in Microsoft Edge: View, allow, block, delete and use – Microsoft Support
- Enhanced Tracking Protection in Firefox for desktop | Firefox Help (mozilla.org)
- Clear cookies in Safari on Mac – Apple Support (IE)
- Clear the history, cache and cookies from Safari on your iPhone, iPad or iPod touch – Apple Support (IE)
- Web preferences – Opera Help
What is a “Cookie”?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device if you agree. Cookies contain information that is transferred to your device.
Strictly necessary cookies.
These are cookies that are required for the operation of our website. We use:
| Cookie | What does it do? | Validity |
| icwp-wpsf-notbot | It indicates that the visitor has indicated to the site that it’s not a bot. | 600 seconds |
| shield-notbot-nonce | This cookie stores a visitor’s “state” – i.e. has it registered as a “not a bot”. It doesn’t collect or store any visitor information, nor does it “track” visitor browser activity or details, in any way. Its presence simply shows that the visitor has indicated to the site that it is not a bot. | 15 seconds |
| icwp-badgeState | Used to register the closure of the Shield Plugin security badge to prevent repeated display to the visitor | 1 day |
| icwp-isredirect | To prevent repeated/infinite redirect loops | 7 seconds |
| cookieyes-consent | CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors. | 1 year |
We also use cookies that enable you to log into the secure areas of our website or make use of our services. We use:
| Cookie | What does it do? | Validity |
| TawkConnectionTime | This cookie remembers you so that we can link chat conversations together to supply a better service. It expires when the browsing session ends. | Expires after the end of browsing session |
| twk_idm_key | This cookie remembers you so that we can link chat conversations together to supply a better service. | 6 months |
| twk_uuid_60c23fc365b7290ac63546b2 | This cookie remembers you so that we can link chat conversations together to supply a better service | 6 months |
| ARRAffinity/ARRAffinitySameSite | This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. | Expires after the end of browsing session |
| ai_session | This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. | Expires after the end of browsing session |
| ai_user | This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. | 12 months |
| browserId | This cookie remembers your browser so that we can ignore some extra security questions. | Expires after the end of browsing session |
| authToken | The userToken, oauthToken cookies let us to authenticate each subsequent login request to our site by a customer. | 24 hours |
Analytical cookies.
We also use analytical cookies to understand how visitors interact with the site. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc. We use:
| Cookie | What does it do? | Validity |
| _ga_* | Google Analytics sets this cookie to store and count page views. | 1 year |
| _ga | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. | 1 year |
This cookie policy was last updated on 5 September 2024.